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SpotlightWhen completed in early 2009, the new UC Irvine Medical Center hospital will house the latest medical technologies and strengthen UC Irvine’s ability to provide patients with the latest therapies and treatments. Traveler’s Links
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International RelationsInternational Relations was developed in response to frequent inquiries from physicians and patients from out of the area and around the world seeking information about UC Irvine Healthcare’s renowned clinical care and research. The International Relations team has the experience, expertise and sensitivity to assist international patients in obtaining the highest quality, individualized medical care. The healing process involves state-of-the-art technology and the latest in medical interventions and treatment. Illness is a time of extreme vulnerability, and patients have better outcomes when they can trust their health care providers and feel comfortable in their environment. Services are tailored to the individual needs of each patient and we offer a team approach to problem-solving and patient support. Services: Pre-trip Planning & Coordination Most difficulties faced by patients seeking medical care outside their countries can be anticipated and avoided. Our emphasis is on communication, proper planning and attention to detail, making the patient’s stay a pleasant one. International Relations has direct responsibility for personally coordinating all arrangements and aspects of the patient’s care provided by our multidisciplinary team of specialists. The concerns of patients and their families are our top priority. Among the pre-trip planning and coordination services offered by our International Relations team are correspondence with referring physicians, hospitals, sponsors, patients or family, and help in acquiring the appropriate visas for travel. We can also provide estimated costs of treatment and help to coordinate special billing arrangements. Comprehensive Case Management Services UC Irvine Healthcare provides comprehensive case management services and customer services. Coordination of Medical Care An International Relations liaison will schedule and coordinate all medical appointments during the patient’s stay. This includes clinical visits as well as inpatient hospital admissions and home health care services when necessary. The liaison will also assist in obtaining prescriptions, medical devices and other services that may be required. More importantly, the International Relations liaison functions as an advocate for the patient and family when they are not able to do so either because of illness or language difficulties. The liaison is capable of facilitating access to faculty physicians of the UC Irvine School of Medicine. Airport Assistance The International Relations liaison or designated representative will be waiting for the patient at the airport when he or she arrives, ready to assist with locating and transporting baggage and arranging for transportation to the hotel or other accommodations. Housing and Transportation The International Relations liaison can assist patients and families in obtaining hotel accommodations for short-term stays and provide information about housing options for more extended stays. For patients staying in a preferred hotel selected by our office, transportation to and from the hospital and other UC Irvine clinical facilities can be arranged. Additional information can also be provided about other transportation, recreational or cultural opportunities to make their stay as pleasant as possible Interpreter/Translator International Relations can provide interpreters and translators as needed 24 hours a day. In addition, staff can arrange introductions to cultural or religious groups on the UC Irvine campus and in the larger community who can provide social support. International Relations can help patients stay in contact, whether via telephone, fax or e-mail, with those at home and facilitate communication between the physician at home and the health care providers and UC Irvine Healthcare. For more information about International Relations, call 714-456-5181, fax 714-456-7451 or e-mail iro@uci.edu. |
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